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15![The Retail Consumer Report Sponsored by RightNow® The Retail Consumer Report Sponsored by RightNow®](https://www.pdfsearch.io/img/bce8bc84c20e289c872f4c924c7424ce.jpg) | Add to Reading ListSource URL: www.electronicretailing.orgLanguage: English - Date: 2014-06-09 11:14:50
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17![RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a](https://www.pdfsearch.io/img/ba853846c100351ca50c85125e69686a.jpg) | Add to Reading ListSource URL: www.harrisinteractive.comLanguage: English - Date: 2011-03-02 09:40:07
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18![Enterprise Customer Service Solution Enterprise Customer Service Solution](https://www.pdfsearch.io/img/2902b8f781b3489c688164321bac34b0.jpg) | Add to Reading ListSource URL: www.epa.govLanguage: English - Date: 2009-12-18 15:48:42
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19![Uncle Sam at Your Service: The 2011 Federal Customer Experience Study Media Coverage October[removed]Now is the Time to Improve Government Customer Service RightNow Government Blog – http://www.rightnow.com/governmentb Uncle Sam at Your Service: The 2011 Federal Customer Experience Study Media Coverage October[removed]Now is the Time to Improve Government Customer Service RightNow Government Blog – http://www.rightnow.com/governmentb](https://www.pdfsearch.io/img/867298a68159918e9df89568e8ab43c6.jpg) | Add to Reading ListSource URL: www.meritalk.comLanguage: English - Date: 2011-10-07 16:05:47
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20![FOR IMMEDIATE RELEASE Contact: Brittany Johnston[removed]removed] NEW STUDY SHOWS ONLY 31 PERCENT OF AMERICANS GIVE FEDERAL FOR IMMEDIATE RELEASE Contact: Brittany Johnston[removed]removed] NEW STUDY SHOWS ONLY 31 PERCENT OF AMERICANS GIVE FEDERAL](https://www.pdfsearch.io/img/c54b586b9eb928021699b7865a5c9431.jpg) | Add to Reading ListSource URL: www.meritalk.comLanguage: English - Date: 2011-08-26 15:39:46
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